/wp-login.php – my admin link is not working, please help!

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  • #3426684

    dansog
    Member

    Hello,

    My admin link is not working, please help!

    https://www.tapesquad.com/wp-login.php

    This link to my site is uploading a blank page online – this has never happened before. Can anyone give any advice on how to remedy this, thanks

    #3426717

    Hi there,

    I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open source WordPress.org software and you need to seek help at these forums:

    https://wordpress.org/support/plugin/jetpack/

    These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help.

    If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

    https://en.support.wordpress.com/com-vs-org/

    Thanks!

    #3431641

    krystaldian
    Member

    I’m having trouble loading my admin link as well. I click on the link that was sent to my email and it just says request forbidden by administrative rules. I just created this new account and for some reason it won’t let me go to the log in page. Please help me. I’ve never had this happen.

    #3431665

    macmanx
    Staff

    What is the URL of the site you’re trying to access?

    #3431666

    krystaldian
    Member

    krystalisshanti.com/wp-admin

    #3431670

    macmanx
    Staff

    Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostgator.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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