WordPress Portal stuck updating (wp-login.php)

jaiohni · Member · May 27, 2024 at 12:36 am
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I need help accessing the backend of my website. Portal stuck on update screen for a few weeks now.

Self-declared URL: jaiohni.com
Jetpack: Unknown
WP.com: Unknown

The blog I need help with is: (visible only to logged in users)
akramulwp · Member · May 27, 2024 at 3:53 am
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Hello @jaiohni,

I’m sorry to hear you’re having trouble accessing the backend of your website. If your portal has been stuck on the update screen for a few weeks, here are a few things you can try.

Sometimes, the update screen can be a result of cached data. Clear your browser cache and try accessing the site again.

If you can access your site’s files via FTP or your hosting provider’s file manager, try renaming the plugins folder to plugins_old. This will deactivate all plugins and may resolve the issue if a plugin is causing the update to hang.

Incorrect file permissions can sometimes cause update issues. Ensure that your WordPress files and folders have the correct permissions (typically, files should be 644 and folders 755).

If nothing works, I’m tagging this thread for the attention of official support staff who can provide more detailed assistance. I hope this helps resolve your issue soon.
staff-chekle87 · Staff · May 27, 2024 at 4:04 am
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Hi there!

Just a friendly note about your site jaiohni.com. It isn’t hosted on WordPress.com, please see: https://wordpress.com/site-profiler/jaiohni.com

It’s an externally hosted installation of the WordPress.org software, please see: https://wordpress.com/support/com-vs-org/

As a next step, I recommend searching your emails for any reference to ‘hosting’ and reaching out to the hosting provider through their support channels to help fix your site and gain access once again!

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