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WordPress Failure Notice uploading theme

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  • #3027207

    jackad123
    Member
    Original poster

    Trying to upload the Divi theme by uploading new theme from Divi.zip file. When I click install, I get a screen whose tab says “WordPress Failure Notice”. On the screen it says “Are you sure you want to do this?” and “Please try again.” is the only clickable thing on the page. When i click it it takes me back to the add theme page.

    #3027286

    jbeats1
    Member

    Hi @jackad123!

    We’d be happy to help, but first, what is the domain name of the blog that you need help with so we can make sure we’re giving you the right information =)

    Thanks!

    #3027306

    jackad123
    Member
    Original poster

    Hello, the domain I’m working on is ridley.jdgurudev.com.

    Thanks,
    Jack

    #3027357

    gemmacevans
    Staff

    Hi Jack,

    ridley.jdgurudev.com is a self hosted WordPress.org site, rather than a WordPress.com site. We have some information the differences between the two in this guide:

    https://en.support.wordpress.com/com-vs-org/

    We are only able to help with WordPress.com sites on these forums. However, support for WordPress.org sites is available here:

    https://wordpress.org/support/

    As a quick thought — you may want to try uploading a different theme as a test. If that uploads successfully there may be an issue with the theme file. In which case, you could contact the company you purchased the theme from.

    Best of luck!

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