WordPress Desktop App launches "write" in browser

kabraxist · Member · Oct 21, 2020 at 12:10 pm
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Hey there,

I recently updated desktop app to v6.2 from v6.0 and since then, whenever I click “Write” or to see a draft, it launches on my browser instead. Is this intended?
kabraxist · Member · Oct 21, 2020 at 12:24 pm
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Just tried CTRL + N for a new post and end up with HTTP 310 error code.
kokkieh · Staff · Oct 22, 2020 at 5:28 am
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Hi there,

Are you using the app on Windows or MacOS, and what is your OS version?

You’re working on your Jetpack-connected site, http://gameaud.io/, correct?

Are you using the classic editor plugin on that site, or do you use the default block editor to create posts?
kabraxist · Member · Oct 29, 2020 at 7:24 am
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Hey there Kokkieh,

I’m on Windows 10 (v2004)
I’m working on http://gameaud.io/, correct
I’m using Gutenberg block editor

So this was not the expected behavior then?
staff-mckluskey · Staff · Oct 29, 2020 at 12:45 pm
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No, this shouldn’t be happening. There was an issue related in a previous version of the app where this happened when using the Block Editor but it has been fixed in the newer versions.
I wonder if this might be the same issue again. Could you confirm if switching to the Classic Editor helps?
kabraxist · Member · Oct 31, 2020 at 6:36 am
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Nope, that didn’t helped.

– Installed Classic Editor Plugin
– Disabled Gutenberg
– Checked the setting under “Writing”
– Restarted the App
– Switched default browser to see if it’s Firefox is catching the link (which isn’t)

Still all “Write” links opens in browser.
fstat · Staff · Oct 31, 2020 at 7:50 am
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Hi there,

Please perform a clean install of the app and see if the issue is resolved.

1. Uninstall the WordPress.com app by using a program like Revo Uninstaller (Windows) or AppCleaner (macOS). Those programs will completely uninstall the app and delete any leftover files.

2. Go to your Security page on your WordPress.com account and under the Connected Apps tab disconnect the WordPress.com Desktop App. Here’s a direct link to that page:

https://wordpress.com/me/security/connected-applications

3. Install the WordPress.com app again and re-connect your site or account.
kabraxist · Member · Nov 4, 2020 at 12:18 pm
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I did all step by step. Nothing changed, still the same. Is there a debug mode or a log that I could send to you?
supernovia · Staff · Nov 4, 2020 at 6:33 pm
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I want to say you can send that through help in the app. Tap your profile icon and reach out there.

I have tested this with a few sites on my end. For Jetpack-connected sites, SSO needs to be enabled or it will redirect to a browser. Do you recall seeing a prompt along those lines? I can see SSO is on with that site, but I’m wondering if you saw that prompt at any point and if the wrong setting got stored somehow.

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