Who adjudicates account recovery?

gwonline · Member · Jul 26, 2017 at 6:13 pm
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I need to contact them directly.

The email address associated with the account I’m trying to recover is long dead. http://www.emailquestions.com/threads/london-com-email-address-service-at-mail-com-to-be-shut-down-any-way-to-stop-it.7665/

No purchases made
No activation key survives
No dual verification set up

However, a human being could click the LinkedIn link on the blog I’m trying to recover. That would circle back to proof that I’m me and LinkedIn is attached to a live email account.

So I need a human with the authority to adjudicate. Where do I find that?

Best wishes,
Gareth
timethief · Member · Jul 26, 2017 at 9:10 pm
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Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

http://NAME_OF_BLOG.wordpress.com/wp-admin/

* You will have to replace “name_of_blog” with the actual blog’s name in that URL.

I recommend bookmarking that link or memorizing it.

You can update your email address here https://wordpress.com/me

If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

If the login information has been lost go to
https://en.support.wordpress.com/passwords/
https://en.support.wordpress.com/passwords/#lost-password

If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
gwonline · Member · Jul 26, 2017 at 11:21 pm
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Thanks @Timethief

I can’t initiate account recovery, because the form won’t submit without the standard id proofs.

No purchases made
No activation key survives
No dual verification set up on the account in question

I know which email was used. It no longer exists.
http://www.emailquestions.com/threads/london-com-email-address-service-at-mail-com-to-be-shut-down-any-way-to-stop-it.7665/

So I need to communicate by email with a staff member who has the authority to adjudicate.

Best wishes,
Gareth
kokkieh · Staff · Jul 27, 2017 at 9:31 am
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Hi there,

If you do not have any of the verification data we require, we’re not able to give you access to the account. Having a particular social media account connected to a site does not prove you are the owner of a particular WordPress.com username account, as we have no access to LinkedIn’s systems to also verify that you’re the owner of that account.

We do not make exceptions to the account recovery requirements.
gwonline · Member · Jul 29, 2017 at 11:39 am
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Hi @kokkieh, can I email you directly with details? Or can you email me?

You will see that the pages in question contain a huge amount of verifiable data. Based on that I feel that, I feel confident that we can reach a resolution.

Best wishes,
Gareth
kokkieh · Staff · Jul 31, 2017 at 9:01 am
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No content on a public website can be used to verify your ownership. It is way too easy to fabricate the evidence that you are the one who created that content. We can only accept the methods of verification outlined in our account recovery documentation, which all depend on unique information only we could have provided to you, or which only the account owner could have added:

Account Recovery

I realise this is frustrating, but we don’t make exceptions to this, period.
gwonline · Member · Jul 31, 2017 at 10:07 am
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Ok. No one except you and me will know the email address associated with the account in question.

Also on that email address is a second blog associated. It is set to private and not publicly viewable. Details of that can only be known by you and me.

Agreed?
kokkieh · Staff · Jul 31, 2017 at 11:16 am
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We don’t make exceptions to our account recovery process, as I’ve stated multiple times in this thread. I’m now closing this thread.

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