website cancellation

twwcchildren123 · Member · Sep 5, 2019 at 7:03 pm
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I attempted to build a website but decided not to. I’ve already paid. Please refund.
staff-blorbo · Staff · Sep 5, 2019 at 7:10 pm
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We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

If you the charge is located using the above site, but you are not presented further options, please contact us via https://en.support.wordpress.com/contact/?whywasi=charged
justjennifer · Member · Sep 11, 2019 at 5:06 pm
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Hi folks, the user continued at https://en.forums.wordpress.com/topic/website-886/#post-3365974

I paid for a wordpress website but have decided to cancel it. It is http://www.chalkartandchildren.com. Can you assist?
twwcchildren123 · Member · Sep 11, 2019 at 5:49 pm
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I apologize!! I do not know what I am doing but would like a refund until I can figure out how to build a website. Yes, I would like to cancel it. What other information is needed?
themagicrobot · Member · Sep 11, 2019 at 5:57 pm
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It appears that you need to be logged in to a different account to reach http://www.chalkartandchildren.com.
https://en.support.wordpress.com/account-recovery/

You may be too late to be refunded for your domain (but could be refunded for your plan). But why not just get logged in to the right account and start work on your site instead? WordPress.com isn’t too difficult (if you keep everything under one account that you can easily access).
twwcchildren123 · Member · Sep 11, 2019 at 6:04 pm
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Good Grief!! I will try to log into the right one. I didn’t even know there were two!! Thank you for your help. I will try that!!
twwcchildren123 · Member · Sep 11, 2019 at 6:08 pm
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So, I’m still confused. I have an email and password set up that I can log in. How to I get to the actual domain name chalkartandchildren??
themagicrobot · Member · Sep 11, 2019 at 6:27 pm
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@macmanx said days ago

We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

So this username/account (and email and password) you continue to use today weren’t the ones you used when you paid for and set up your site a few days ago.
twwcchildren123 · Member · Sep 11, 2019 at 6:32 pm
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hmm. ok. I’ll continue to struggle to I figure it out. I have a user and password – I’ll log in with that and see what happens. Thanks.
twwcchildren123 · Member · Sep 11, 2019 at 6:33 pm
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OK I’ve logged in and clicked on my site and it says I don’t have a site yet. Oh, my!!!!
twwcchildren123 · Member · Sep 11, 2019 at 6:34 pm
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Can I give you my user name? I already somehow got a domain name.
staff-mckluskey · Staff · Sep 11, 2019 at 7:43 pm
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Please make sure you do log into the other account, twwcchildren123 is not the one where the site in question was created.
You can get more information by letting us know the transaction ID for the purchase, but please do not post it here. You can use the page https://wpchrg.wordpress.com/ to learn more about the account and site for which the transaction was made.
I have also sent you an email to the correct account so you can reply to me there.

Please write back here if you have not received the email.

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