web site not working

radpt · Member · May 3, 2023 at 12:51 pm
Copy link

Add topic to favorites
Hi when we try to open the site it won’t work at all

Self-declared URL: radptnj.com
Jetpack: Unknown
WP.com: Unknown

The blog I need help with is: (visible only to logged in users)
jmills39 · Staff · May 3, 2023 at 3:13 pm
Copy link
Hello there,

It appears your site is hosted at Kualo rather than WordPress.com. I recommend contacting their support since we wouldn’t have access to it.
https://www.kualo.com/company/contact

While your site may be built on WordPress technology, that is separate from WordPress.com hosting. We specifically support sites built with WordPress technology hosted on WordPress.com.

Differences between WordPress.com and WordPress.ORG
https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

Based on the error showing on your site, it may need to have the PHP version updated, which your host should be able to help with.

Here is an article on the topic:
https://wordpress.org/support/update-php/

If you prefer to get support directly from us here at WordPress.com, you can move your site here with a Business Plan.

Move to WordPress.com:
https://wordpress.com/support/import-using-move-to-wordpress-com/

Please let us know if you have any more questions and have a great day!
radpt · Member · May 3, 2023 at 3:21 pm
Copy link
Hi I’m trying to log in but we do not have access to the email we opened our account. How can I log in if we need to reset password but we do not have that email any longer.
Right now the website is not working because it says we need to update but can’t log in thank you

Self-declared URL: radptnj.com
Jetpack: Unknown
WP.com: Unknown

No items found.