we changed the name of our url site . I can't change it in vault press

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  • #1367199

    carolineabbott
    Member
    Original poster

    we changed the name of our url site . I got this message from Vaultpress”

    Oops… there seems to be a problem.

    A registration key can only be used on one site. If you recently changed the location of your WordPress installation, please be sure to update it in your VaultPress dashboard. You can access all of your registration keys in the Account section of the VaultPress dashboard. (code: VP07) Visit the VaultPress page

    When I went in to change the url name in vaultpress, it said I had no acct, though I do, and you charge me monthly for it.

    #1367302

    timethief
    Member

    The blog linked to your username is a free hosted WordPress.com blog that’s devoid of any blogger created content. What is the URL of the blog your are referring to please?

    #1367303

    carolineabbott
    Member
    Original poster
    #1367307

    timethief
    Member

    We cannot help with that site as you are posting to the wrong support forum. WordPress.com and WordPress.org are completely separate and have separate logins. If you don’t have a username account at WordPress.ORG click this link http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.

    #1367309

    carolineabbott
    Member
    Original poster

    Why? I have a .com website

    #1367310

    timethief
    Member

    Stop please and think about who you pay to host your site. That site is not being hosted by WordPress.COM. It is being hosted by theplanet.com. And the only blogs we provide support for on these WordPress.COM support forums are those that are being hosted by WordPress.COM.

    If you don’t have a username account at WordPress.ORG click this link http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.

    #1367328

    carolineabbott
    Member
    Original poster

    ok. Do you know if Vault press has a support phone number I can call directly?

    #1367330

    timethief
    Member

    I’m sorry but this is all I have http://help.vaultpress.com/

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