Unable to make changes and updates as admin?

gpvsb · Member · May 26, 2023 at 7:58 pm
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For some reason I am unable to log in to my site through wp-admin. I can log in through wordpress.com but if I try to change or update anything I am asked to log in again and my credentials are not recognized.

Is there any ideas on how to fix this?

WP.com: Yes
Jetpack: Yes
Correct account: Yes

The blog I need help with is: (visible only to moderators and staff)
staff-doublebassd · Staff · May 27, 2023 at 4:03 pm
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Hi there,

While under your WordPress.com account, I am able to access the edit portion of the dashboard without issue. I see that the password was changed yesterday. Were you able to log in at that point?

I am also wondering if this may be a potential cache issue. Have you tried logging in using a different browser or clearing your browser’s cache?

Let us know, and we’ll be happy to assist further.

Thanks!
gpvsb · Member · May 29, 2023 at 5:01 pm
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I have tried all that. I can only login into the dashboard through wordpress.com and not through the admin log in even with the new password
aleone89 · Staff · May 30, 2023 at 8:32 am
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Hey there,

Many thanks for reaching back out.

I can log in through wordpress.com but if I try to change or update anything I am asked to log in again and my credentials are not recognized.

The “Allow users to log in to this site using WordPress.com accounts” setting needs to be activated via Settings > Security ( https://wordpress.com/settings/security/wired2hire.ca )

I hope this helps!
gpvsb · Member · May 30, 2023 at 3:14 pm
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Thanks for the help appreciate it

problem solved
staff-heroponriki · Staff · May 30, 2023 at 4:57 pm
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Great to hear! If you need help with anything else don’t hesitate to reach out. :)

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