trying to access woocommerce help. apparently I dont have a wordpress.com login

nmms92 · Member · Mar 28, 2018 at 1:56 am
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SO I am having issues with my shipping and woocommerce… I obviously have a wordpress site and hosting using ventra ip.
Now it is asking me to sign in using wordpress.com to access help and support apparently my wp-admin sign in doesn’t exsist as an account?
I am so confused!!!
I can log into wp-admin but wont let me sign up or in for wordpress.com???? I have had to link this to my google account
ravichahar · Member · Mar 28, 2018 at 4:36 am
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Hey nmms92,

Can you please share the link to your website?

And if you use VentraIP, it means you use the self-hosted WordPress version.

These are the forums for the website hosted on WordPress.com.

Please use the WordPress.org forums. https://wordpress.org/support/forums/

As you have mentioned, the problem is related to WooCommerce, you can directly contact their support which requires you to log in to a WordPress.com account.

Just use the one you have posted this thread.
gemmacevans · Member · Mar 28, 2018 at 8:58 am
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Hi nmms92,

There are no sites owned by the account you are currently logged in to. If you send me a link to the site you need help with, I’ll point you in the right direction.

Thanks!

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