this website was on this platform now it doesn’t exist

newjulesbog · Member · Mar 28, 2023 at 10:53 am
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My website disappeared and I get this message when I try to access it. Fatal error: Uncaught Error: Access to undeclared static property: Astra_Builder_Helper::$default_button_responsive_spacing in /home/customer/www/ravenandwrenwellness.com/public_html/wp-content/plugins/astra-addon/classes/builder/class-astra-addon-builder-helper.php:164 Stack trace: #0 /home/customer/www/ravenandwrenwellness.com/public_html/wp-content/plugins/astra-addon/classes/builder/class-astra-addon-builder-helper.php(139): Astra_Addon_Builder_Helper::astra_addon_get_theme_helper_static(‘is_header_foote…’) #1 /home/customer/www/ravenandwrenwellness.com/public_html/wp-content/plugins/astra-addon/classes/builder/markup/class-astra-addon-builder-header.php(51): Astra_Addon_Builder_Helper->__get(‘is_header_foote…’) #2 /home/customer/www/ravenandwrenwellness.com/public_html/wp-content/plugins/astra-addon/classes/builder/markup/class-astra-addon-builder-header.php(40): Astra_Addon_Builder_Header->__construct() #3 /home/customer/www/ravenandwrenwellness.com/public_html/wp-content/plugins/astra-addon/classes/builder/mark in /home/customer/www/ravenandwrenwellness.com/public_html/wp-content/plugins/astra-addon/classes/builder/class-astra-addon-builder-helper.php on line 164

WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown

The blog I need help with is: (visible only to logged in users)
staartmees · Member · Mar 28, 2023 at 11:38 am
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we can’t help as your site isn’t running on the wordpress.com platform but is hosted by Google.

As your site is self-hosted, you must solve problems yourself. You find all info at https://wordpress.org/

FYI if your site had been running on the wordpress.com platform, you would get almost 24h/7d support.
rujuta99 · Member · Mar 28, 2023 at 11:46 pm
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Hi

I can help you fix it. Please deactivate the add on plugin by going to files-> plugins->astra-addon and rename it to astra-addon-old. you’ll be able to access backend of the website
dragstor · Staff · Mar 29, 2023 at 12:52 pm
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Hello!

I checked your site, and it’s hosted with SiteGround.

I would like to point out that we cannot provide support for self-hosted WordPress sites on WordPress.com Forums, as it’s outside our support scope.

Therefore, I suggest either contacting their Support via https://eu.siteground.com/support, or referring to the WordPress.org documentation, or asking your question in the Community Forums:
- https://wordpress.org/documentation/
- https://wordpress.org/support/forums/
Additionally, you may want to contact the Astra theme developers for further help.
joshlobe401 · Member · Mar 30, 2023 at 2:19 pm
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For anyone else who might hit this issue (I see a LOT of sites with this error on a quick Google search); it is an error with the Astra Addon plugin (used to support the Astra theme). It happened in version 4.1.0 and was subsequently fixed in version 4.1.1.

I just received a new client with the same issue. They had their website setup to receive automatic updates for plugins and themes. So, when the site auto-updated to version 4.1.0 of the astra addon plugin, the website broke with the PHP error. Since it was a critical error, the site could not auto-update for the version 4.1.1 fix.

The solution is to manually download version 4.1.1 (or above) of the Astra Addon plugin. Then, you will need to manually copy it over to your file server, overwriting the old version. If you are not comfortable performing this update manually, PLEASE consult with an expert. ALWAYS take a backup before performing any file changes.

Here is the Astra Addon plugin changelog, referencing the error in version 4.1.0:
https://wpastra.com/changelog/astra-pro-addon/

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