This site cannot be accessed – Error

  • altytude · Member ·

    Hi Team, I am managing a small website for a charity (i’m not super technical) and wanted to add a logo to the site. I went into WP admin yesterday and was presented with a bunch of plugin updates so I started to run through them, received an error and now cannot access the website and it’s completely down and off the web. Could someone please give me some guidance on how to access and republish the site?

    Many thanks
    M

    The blog I need help with is: (visible only to logged in users)

  • skipiczeljko · Member ·

    Hello,

    As you assume one of the plugin updates broke the website.
    You can try logging in to your hosting dashboard, navigate to the wp-content/plugins and try renaming folders one by one and after the website is back online, rename back all the folders you renamed before the one that resolved the issue.

    Since you are using the self-hosted version of the WordPress and not the WordPress.com one, please post your further inquiries on the WordPress.org forum
    https://wordpress.org/support/

    In addition, you can see the information about the differences between .com and .org versions of WordPress here.

    I hope this helps.

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