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  • #3433686

    Hi, i keep getting an error ‘unable to activate contact support’ when trying to activate a theme. Kindly assist as this has happened for the past few days.



    What theme are you trying to activate and what is the URL of your site?



    Hi there,

    Is this on your Jetpack-connected site,

    Based on the Jetpack debugger at, the Jetpack connection for that site is broken, so nothing you do on that site via your account is likely to work.

    Please contact your hosting provider and make sure they’re not blocking XML-RPC, and if you’re using any security plugins on your site, also make sure those aren’t blocking it. Then try disconnecting and reconnecting Jetpack.

    For more help with this, please contact Jetpack support directly at

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