Support not answering email

glaciergospel · Member · Oct 22, 2010 at 9:50 pm
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I had to cancel two domain names by writing support an email. How long does it typically take them to return an email?

The blog I need help with is: (visible only to logged in users)
thesacredpath · Member · Oct 22, 2010 at 11:01 pm
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That just all depends on how many tickets are ahead of yours. If you contacted them within two days of getting the domains, then you will get the refunds.

Right now with all the blogs coming over from Live Spaces, I’m sure they are all pretty busy. I’ll tag this thread for staff attention and hopefully they will see it and reply and get your refunds going.
auxclass · Member · Oct 22, 2010 at 11:33 pm
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Did you check your Spam filters? Many times the Staff has responded many times and the replies were stuck in the users Spam filter,
westi · Staff · Oct 24, 2010 at 10:16 am
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@bryandavis10: I’ve checked the support queue and you should have replies to both your tickets.

Have you not received the emails?
allisongiardini · Member · Nov 15, 2010 at 1:32 am
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I also sent in a support request from the website with helping cancelling my domain registration and haven’t heard anything. It’s for mommygetyourguns.com please cancel this ASAP.
airodyssey · Member · Nov 15, 2010 at 1:35 am
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@allisongiardini: Posting into a thread marked “resolved” will not help. I recommend that you wait until you hear from staff. It’s the weekend after all. Also verify your “Spam” folder. Spam filters are a major cause of people claiming they never heard from WP.com support.
thesacredpath · Member · Nov 15, 2010 at 1:55 am
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I tagged this thread for staff attention, but there is no way to know if or when they will see it or not. If your contact to them was within the two day grace period, I’m sure they will honor the request even if it is several days.

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