Still receiving notifications about a site I no longer support?

jonrandahl · Member · Oct 27, 2016 at 9:02 am
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Dear Support,
I have received a number of jetpack support alerts about a domain that is no longer live, nor do I support the client any more. The latest alert message reads at the bottom:

If you need to contact support regarding this email,
please include this site identifier in the message: 54659936.

The (sub)domain is http://blog.bumbleandbrown.com and both this, and the tld have actually been removed from my account for some time?

Could you get in touch to discuss the steps required to clean up the reporting on all the domains that have been in my account?

Thank you for your time and patience, your help with this is greatly appreciated.

Sincerely,
Jon

The blog I need help with is: (visible only to logged in users)
supernovia · Staff · Oct 29, 2016 at 11:33 pm
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Hi @jonrandahl, can you confirm whether those notices are being sent to the email address on your account?

https://wordpress.com/me/account

I do see one connection to the site, but it is not connected to your @jonrandahl account.
jonrandahl · Member · Oct 31, 2016 at 9:24 am
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@supernovia,

Thanks for the update, I’d be happy to supply the email address to you if you let me know a way to DM you?

Jon
justjennifer · Member · Oct 31, 2016 at 9:55 am
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You can add it here normally and the forum software will redact it from public view but Staff will still be able to see it.
jonrandahl · Member · Oct 31, 2016 at 9:56 am
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thanks @justjennifer,

The email is “[redacted]” then and it’s an alias for my email address of “[redacted]”.

Hope this helps!

Jon
supernovia · Staff · Oct 31, 2016 at 6:09 pm
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Okay, yeah I saw one for that other account. Can you log in as that user and respond here? I just need proper authorization to do that. You can also disconnect Jetpack on your own if you’re logged in as the right user.

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