Stats partially frozen

en WordPress.com Forums Stats partially frozen

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  gogi6666 · Member · Aug 19, 2015 at 7:54 am

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  I’ve been having this issue for a while. No forums help. Nothing changes. It was ok for a coupleof days, then it’s again not counting visits.

  Any help welcome. Thanks

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Aug 19, 2015 at 11:01 am

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  Hi there.

  Have you tried clearing your browser cache and cookies? Also please check whether your stats update if you use a different browser.

  Solve Common Browser Issues

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  gogi6666 · Member · Aug 21, 2015 at 8:18 am

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  Hi,

  clearing browser cache and cookies does not change things, neither browsers. :(
  It was ok yesterday for a while, today it has been frozen again so far.

  Any ideas?

  Thanks

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  kokkieh · Staff · Aug 21, 2015 at 9:55 am

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  If it’s not your browser failing to update then the problem might be with the system itself. I’ll tag this for staff to follow up for you. Please be patient while waiting for them to respond.

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  gogi6666 · Member · Aug 21, 2015 at 10:44 am

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  Thank you for the support. :)

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  rachelmcr · Staff · Aug 21, 2015 at 12:11 pm

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  Hi there,

  I checked the stats for your site https://lxpress2.wordpress.com/ and I don’t see any issues there. There can sometimes be a delay between a visit to your site and seeing that visit on your stats page. You can learn more about that and how your stats are calculated on our Stats support page.

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  gogi6666 · Member · Aug 22, 2015 at 11:25 am

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  Hi, Delay, but it never updates. The issue is still there.

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  rachelmcr · Staff · Aug 24, 2015 at 9:41 am

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  Hi there,

  Can you describe exactly what isn’t updating, and what stats are missing? I checked your stats again and I see your site’s stats through today, so they are updating on my end. If you can describe the problem you see in more detail I can take another look at it for you.

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  gogi6666 · Member · Aug 25, 2015 at 6:15 am

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  Hi, it does not count and register as visited some of the posts. I have tested it with 2 different mobile connections being logged out – I clicked at least 10 times on various recent posts – not a single counted visit in my panel. It happened a number of times.

  This morning i checked – no records of my visits from yesterday. That’s it

  Thanks

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  rachelmcr · Staff · Aug 25, 2015 at 3:05 pm

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  Hi there,

  Which posts did you visit while logged out? That will help me investigate this for you.

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  gogi6666 · Member · Aug 25, 2015 at 8:02 pm

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  Hi, June, July, August – recent posts. It’s interesting that older posts (2013-2014) register visits, though not the exact number, but fewer counts.

  Thank you

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  rachelmcr · Staff · Aug 26, 2015 at 12:50 pm

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  Hi there,

  Do you mean you visited your post archives for June, July, and August? For example at these links:

  1. https://lxpress2.wordpress.com/2015/06/
  2. https://lxpress2.wordpress.com/2015/07/
  3. https://lxpress2.wordpress.com/2015/08/

  Or did you visit individual posts from those months? For example, at links like this:

  1. https://lxpress2.wordpress.com/2015/06/25/%d1%80%d0%b5%d0%bc%d0%be%d0%bd%d1%82-%d0%bd%d0%b0-%d0%bf%d0%b5%d1%80%d0%b0%d0%bb%d0%bd%d1%8f-%d1%81%d1%8a%d1%81-%d1%81%d1%82%d0%be%d1%82%d0%b8%d0%bd%d0%ba%d0%b0-%d0%b2-%d0%bf%d0%be%d0%bc%d0%bf%d0%b0/
  2. https://lxpress2.wordpress.com/2015/07/30/%d0%be%d1%82-%d1%85%d1%80%d0%be%d0%bd%d0%b8%d0%ba%d0%b8%d1%82%d0%b5-%d0%bd%d0%b0-%d0%bc%d0%b0%d0%b9%d1%81%d1%82%d0%be%d1%80%d0%b0-%d0%bf%d0%b8%d1%88%d0%bc%d0%b0%d0%bd-%d0%bc%d0%b0%d0%b9%d1%81%d1%82/
  3. https://lxpress2.wordpress.com/2015/08/22/%d1%81%d1%83%d1%82%d1%80%d0%b5%d1%88%d0%bd%d0%be-%d0%b2%d0%b4%d1%8a%d1%85%d0%bd%d0%be%d0%b2%d0%b5%d0%bd%d0%b8%d0%b5-%d0%be%d1%82-%d0%b2%d0%b5%d0%bb%d0%b8%d0%ba%d0%b8%d1%8f-%d0%bc%d0%b0%d0%b9%d1%81/

  Those views are counted differently in your stats, so I want to make sure I’m looking in the right place. (If you can provide a list of the links you visited, that will help me make sure I know exactly what you visited so I can check your stats for those visits/views.)

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  gogi6666 · Member · Aug 27, 2015 at 6:53 am

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  Hi,

  Any individual posts from these months, May included. I’ve been testing links for awhile, so I can not list all of them, I am afraid. This issue has happened before too, but it lasted for a day and only the most recent post was affected. However, noi it has been going on for more than a fortnight.

  Thank you for the support!

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  rachelmcr · Staff · Aug 27, 2015 at 11:07 am

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  Hi there,

  I see quite a few views for your posts from May, June, July, and August in your stats. For example, you can see a full list of post views from this week:

  https://wordpress.com/stats/week/posts/lxpress2.wordpress.com?startDate=2015-08-24

  And a full list of post views from the previous week:

  https://wordpress.com/stats/week/posts/lxpress2.wordpress.com?startDate=2015-08-17

  Without more details about exactly which posts you visited and when, I won’t be able to investigate the missing stats you mentioned because it looks like everything is working.

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