site cannot be found

manager31aac6afc7 · Member · Jul 16, 2024 at 8:12 am
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Hi, We are Wilford Village Playgroup and have always had access to our domain up till recently this has for some reason disappeared as if we never had it.

How can we try and obtain this back? it was http://www.wilfordvillageplaygroup.co.uk

Thanks,
Natalie

WP.com: Yes
Jetpack: No
Correct account: Yes

The blog I need help with is: (visible only to logged in users)
staff-oikake · Staff · Jul 16, 2024 at 8:26 am
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Hi,

We’ve checked it, and the site wilfordvillageplaygroup.co.uk is owned by an account that is different from the one that you are currently contacting us from.

In order to regain access to the account that manages the site wilfordvillageplaygroup.co.uk, please use the account recovery form:

https://wordpress.com/wp-login.php?action=recovery

Here you have more information about this process: https://wordpress.com/support/account-recovery/#account-recovery-help

The account recovery team will be able to help you regain access to this account.
staartmees · Member · Jul 16, 2024 at 8:28 am
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The answer is very simple: you are logged in to the wrong account. Log out from current and log in again as kirstywharton12. As you have a paid plan you can use the Transaction ID to restore access to that account – https://wordpress.com/support/account-recovery/#account-recovery-help

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