Sign up issue

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    Posts
  • #3066228

    techatttguc
    Member

    Hello,
    It would appear I have made a mistake in signing up.
    I wanted to try WP as a free account, to see if it works for us.
    However, I have received an invoice for Premium.
    No doubt the domain information I gave in setting up triggered the invoice.
    As I don’t know if I will even be using WP, I don’t want to pay for Premium.
    I would like to contact whoever sent the e-mail, but it appears there is no direct link.
    Can someone help me find who to contact please as it is very frustrating.
    It does not give me confidence in WP support, if I can’t even contact who sent me an invoice.
    Thank you. Mostyn

    The blog I need help with is ttguc.wordpress.com.

    #3066334

    When you signed up, did you complete your credit card details? There is no reason to do that if you just require a free plan. You can request a refund via Manage Purchases. See: https://en.support.wordpress.com/refunds/

    #3066337

    techatttguc
    Member

    Thanks for the replay. No, I didn’t enter any credit card info. I have an invoice, but it has not been paid.
    I selected Free at the start of the process, but I think it ‘suggested’ that, as I was using our current domain name, that I would need Premium. But I didn’t request Premium, it seemed to do it by default.
    I will try contacting Refunds to see how to have the invoice cancelled.
    Thank you

    #3066392

    Hello –

    There have not been any upgrades added to this account. You’ve not been charged from this user account for anything.

    #3066393

    One last thing: Are you willing to forward the invoice email to me? If so, I’ll send a separate email to your account to collect that information.

    Do not post any sensitive information here in the forum as it’s public and indexed by search engines.

    #3066404

    techatttguc
    Member

    Hello Liz.
    Yes I am happy to send you the invoice e-mail.
    Mostyn

    #3066507

    Great. I’ve sent a note your way and you’ll be able to reply to me directly there.

    #3066559

    techatttguc
    Member

    Hello again. Sorry, but I have not seen your e-mail to me yet. Thank you. M

    #3066573

    Please verify that you’re looking at the email on your account listed at wordpress.com/me/account/

    Double check any spam folders as well.

    #3066584

    techatttguc
    Member

    Yes, definitely checked all options on tech@…au account.

    #3066587

    I’ve sent it again. If you do not see it, please contact your email provider to see if they are blocking our emails.

    It can also help to add us as a contact in the email account.

    #3066592

    techatttguc
    Member

    Hi there. I have checked the server. No blockages.
    Strangely, I have received other activation of account etc e-mail from WordPress, just not yours. So WordPress know I exist.
    I have just updated my profile to my personal gmail e-mail address.
    I await the confirmation of change e-mail, then it will be active.
    See if that works

    #3066596

    Did you receive the confirmation email?

    #3066597

    techatttguc
    Member

    Yes, all confirmed on the tech@ address, which is now my gmail address.

    #3066598

    Awesome! Write back if you need anything else.

    #3066599

    techatttguc
    Member

    Yes, but this whole e-mail-tennis all started when I received an invoice for a free setup and I wanted to get that sorted out. I not sure we have solved that matter. Sorry.

    #3066600

    Can you write back to the note that I sent via email?

    #3066601

    techatttguc
    Member

    No I can’t reply sorry, as I still don’t have a direct e-mail from you unfortunately. However, I checked my Manage Purchases, and I don’t seem to have an invoice listed there, which is strange. Perhaps it has sorted itself. I am not sure I will able to use WordPress anyway, as we already have a web-hosting, linked with our internet and e-mail, so don’t want to have another payment for a ‘2nd’ hosting. I am used to having local files and ftp’ing to our host. Not sure that is the way WordPress works. A bit confused at the moment. Thanks.

    #3066602

    Good morning –

    What you’ve described is possible with the open source WordPress installation. Check out the getting started materials over on WordPress.org.

    That’s different from what happens here at WordPress.com where you can’t have ftp access.

    https://en.support.wordpress.com/com-vs-org/

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