Renewing expired domain

mistressaletacai · Member · Jun 19, 2018 at 2:57 pm
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Hi, I’d like to recover my expired domain mistressaletacai.com

Please advise
Thanks

The blog I need help with is: (visible only to logged in users)
labifrancis · Member · Jun 19, 2018 at 3:24 pm
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Hi there,

I can see your domain is in the redemption period, https://www.whois.com/whois/mistressaletacai.com. You’ll need to pay an additional fee of $80 to renew your domain. You’ll find more information here: https://en.support.wordpress.com/domains/domain-expiration/

I hope this helps.
kokkieh · Staff · Jun 20, 2018 at 7:09 am
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Hi there,

That domain has already been removed from our system and is currently in redemption with our registrar. It is still possible for me to recover the domain at this point, but our registrar charges a $80 fee to restore a domain from redemption. Let me know if you agree to that fee and I can get the recovery process started.
mistressaletacai · Member · Jun 20, 2018 at 6:49 pm
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Yes absolutely!
kokkieh · Staff · Jun 21, 2018 at 7:02 am
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Okay, I’ve sent you a link to pay for the redemption via email. Once we receive your payment I can email our domain provider to restore the domain.
mynameisbase · Member · Jun 24, 2018 at 2:08 am
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I am extremely upset. First for some reason my domain didn’t automatically go. I assumed it did because my website worked 3 months after. After I figured it was expired, I emailed someone from word press, was supposed to hear from the actual team in 72 hours (keeping business hours in mind) it’s been 7 days. So I reached back out around Tuesday. Still nothing. I just want my domain back. It’s currebtly in redemption and I would be more than happy to pay the $80 for it. People on WordPress twitter aren’t helpful as they have let me know that I just have to wait. Well now I’ve been waiting over two weeks. Can someone please help me????
fstat · Staff · Jun 24, 2018 at 9:14 am
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Hi there,

We have already sent you the payment request on your email on June 21. I have just resent it in case you haven’t received it.

Please check your email’s spam folder and let me know if you’re still haven’t received it.
mistressaletacai · Member · Jun 25, 2018 at 3:04 am
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Paid :) thanks
kokkieh · Staff · Jun 25, 2018 at 5:26 am
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@mistressaletacai

We’ve received your payment, thank you. I’ve emailed our registrar to redeem your domain. They usually respond within 24 hours. I’ll let you know once I hear back from them.

@mynameisbase

Please don’t hijack threads created by other users. The reason it took so long is because you kept on submitting new tickets after your issue was escalated to staff on 13 June, moving your original ticket back to the bottom of the queue every time, so we haven’t gotten to it yet. I’ve now replied to your open email ticket.
mistressaletacai · Member · Jun 25, 2018 at 2:41 pm
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@kokkieh

Thank you so much

Once I redeem it, is there an easy way to set up a re-direct? I ended up getting another domain for the meantime to host my site.
staff-miho · Staff · Jun 25, 2018 at 3:07 pm
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Good news! Your domain was successfully redeemed and is now active again on your site. :)
kokkieh · Staff · Jun 25, 2018 at 3:29 pm
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is there an easy way to set up a re-direct?

I see you’re pointing that domain to Squarespace. You’ll need to ask their support how to set up a redirect on their end. We do have a site redirect upgrade, but that’s really only intended for pointing your free WordPress.com address to another site, not for redirecting a custom domain.

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