Renewing account

originalexprerence · Member · Jan 5, 2019 at 4:22 pm
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I do not want to renew my account and you guys billed me. I want my money back. Thank you.

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nelsonortiz17 · Member · Jan 5, 2019 at 4:36 pm
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Hello,

I’m sorry that you were billed without wanting to renew you ur account with us. I went ahead and connected one of our happiness engineers to this thread to further assist with this issue!

Warmest Greetings
staff-zinnia · Staff · Jan 5, 2019 at 5:13 pm
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Hi –

I can see that we processed a refund for the personal plan that you purchased. $48.00 was sent back on 2019-01-03. It normally takes about ten days for that money to reach your account.

If you experience a delay. Please contact your bank directly. They can inform you about their own processing times, when to expect the money, and how it will appear in your account.

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