Renewing
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Received email re: domain price increase. When I click the “renew now” button, nothing comes up. Tried accessing by clicking profile in top right–again, nothing. Also tried clicking My Sites in upper left; nothing again.
I can access my website https://dogmysteries.com and I can go to Site Admin near bottom of my right side bar. I can post, readers can view and comment. So…why does my profile show up as blank? And how do I renew at the new domain price?The blog I need help with is: (visible only to logged in users)
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Hi there!
Since you have a Business subscription, please contact support from your account page so they can help you with that domain renewal:
https://wordpress.com/help/contact
You can also ask them about your blank profile and they should be able to help.
I hope that helps!
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Tried that link. A page comes up with a Contact Us box, but it’s grayed out and I cannot type anything. Is there a phone number I could call?
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This particular combination of things (blank pages, chat not working, etc) kind of sound like a browser issue. Would you be willing to try this?
https://wordpress.com/support/browser-issues/#clearing-your-browser-cache
And if that does not work, can you try another browser to see if that one fares better? It could be a conflicting browser extension, for example, so another browser should rule that out.
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