Refunding an unknown purchase
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Hi!
I saw that a charge was made to my debit card of 693.75 NOK yesterday (11.09.2023). I am unaware of what this charge is as I cannot see that I have any active plans ongoing or that should have been charged recently. I would really like to get a refund on this and cancel whichever plan it is connected to.
Kind regards,
HannaWP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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To be clear, I have followed the request a refund instructions on wordpress’s support page, and cannot find any ongoing plan under the upgrades tab.
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If that charge was made by wordpress.com, you can find out what it is all about at https://wpchrg.wordpress.com/
On the same page is a form to contact the Billing Team.
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I cannot see the charge in Purchase History, therefore I cannot find a transaction ID, but it says on my bank account that it is a wordpress charge. Therefore I cannot send in the billing form. Is there some way in which I can contact a help desk of some kind and not links that link to forms to fill out? Again, I cannot see the charge under my Purchases on wordpress’s webpage, however my bank account says it was a charge made by wordpress.
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You can find the Transaction ID on you credit card statement, https://wordpress.com/support/billing-history/#on-your-credit-card-statement
You don’t see that charge under your purchases as it is probably connected to another account.
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