REFUND – WAITING 15 days and counting!!!

  • houseandstuff · Member ·

    I posted that i would like a refund for two themes I purchased but then did not use nearly 20 days ago. After being told that the money had left the WordPress account on Septembr 18-19, and that it takes 10 days to rpocess, I waited patiently. It is now October 23.

    The total amount $143 was expected to hit my bank account days ago, and yet, it has not.

    I am not happy – and concerned that a company so reputable and quick to tend to their customers needs and requests, has been unable to process my request in reaonable time.

    Please address this issue.
    Blog url: http://dubandstuff.wordpress.com/

  • chrisrudzki · Member ·

    Hi there,

    I’m sorry for the inconvenience, but according to our records, the refund was processed on Sept. 18, 2011.

    You might try contacting our payment processor, PayPal, for assistance:
    https://www.paypal.com/cgi-bin/helpscr?cmd=_help&t=escalateTab

    I’ve emailed you the transaction IDs for your refunds.

    Don’t hesitate to contact us again if you need anymore help.

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