Problem with Publicize

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  • #3320557

    I’m getting this error when I try to connect a Facebook account: ‘An error occurred while connecting the account.’

    The blog I need help with is



    Hi there, even though it looks like your site is using the open source WordPress software and isn’t hosted here, this is a known issue which is being looked into.

    You can follow the discussion on ORG at

    In general for help with a site using the open source WordPress software, you’ll want to head over to where they have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

    For Jetpack issues, or if you have a paid extension, you can log into your account and contact support there.

    Just to clarify, this support forum assists users of the WordPressdotcom platform. WordPressdotcom (where we are ) and WordPress are separate entities with different documentation and support forums. More information about the differences can be found here:



    Hi there,

    While your site is using the open source version of WordPress, this is the same feature affecting connections on, as and Jetpack uses the exact same system for connecting to Facebook.

    So you can also subscribe to the thread at for updates about this issue.

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