Problem logging into other account

strangesuggestions · Member · Sep 5, 2018 at 3:36 pm
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Hey everyone,

I am trying to help a company with their website and am unable to log-in to their account. I have access to the email that is associated with the account but none of the authentication information. When I request a log-in link it tells me that the email is not associated with an account. Then when I request a password reset, it sends the link to that same email.. I have changed the password multiple times but every time I try to log-in it tells me that the password is incorrect. Can anyone help me with this?

Thank you
staff-zara · Staff · Sep 6, 2018 at 1:56 am
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Hi there,

Please share your site address for us to help you further.
fstat · Staff · Sep 6, 2018 at 9:55 am
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Hi there,

Please let us know the site’s address so we can better assist you.

If the site is not hosted with us (WordPress.com), then I suggest either contacting the hosting provider or trying to reset the password by following these instructions:

https://codex.wordpress.org/Resetting_Your_Password

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