Premium Option Not available

  • Author
    Posts
  • #3291427

    jasonjgale
    Member

    I am desperate to upgrade my plan to a premium plan but I am not been given the option. It lists is as a option with no button to click. the only button is for the business plan which i do not want.

    The blog I need help with is jasonjgale.wordpress.com.

    #3291598

    No worries, we will get you sorted out.

    Please confirm that you want jasonjgale.wordpress.com to be on the premium plan. Are you going to continue with the Hive theme as well?

    Thanks.

    #3292292

    jasonjgale
    Member

    Yes I at this stage I do not want to change the theme. thank you

    #3292296

    jasonjgale
    Member

    what do I need to do please. thank you

    #3292406

    supernovia
    Staff

    @jasonjgale, downgrading when you’ve already got plugins installed can be a bit tricky. You might lose functionality and in some cases could lose content too. Since you still have some time left on your Business plan, it may make sense to go over this with our support team prior to downgrading.

    I’ve added your plan back to your account. Can you reach out here to chat?
    https://en.support.wordpress.com/contact/

    #3292497

    jasonjgale
    Member

    Morning, thank you but I did not have anytime left of my business plan. the site was almost disabled as it registered me as a free plan? When does the business plan run out and in that case why was it listed as a free plan and hence my site was not functioning .

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