Password: A problem a bit more complex than simply losing it.

arkitektsignal · Member · Dec 11, 2008 at 9:15 pm
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I have lost access to the account that I used to create my blog in several compounding ways making it impossible for me to retrieve control without WordPress.com Administration intervention.

You see I made the mistake of creating my blog, televisionsky.wordpress.com, under it’s own account [televisionsky] outside of my own personal account [arkitektsignal]. Also when I started the blog I started it with a separate email address other than my own personal email address.

This is where the problem arises. I haven’t accessed the blog accounts email address since early summer of 2007 and have both forgotten the address and the password for the blogs creation account.

Yes I am an approved author on the blog but I am not able to access ‘Blogroll’ to add linked sites to the blog, ‘Presentation’ to change the look of the blog, ‘Users’ so I can add other authors to the blog and ‘Options’ so I can change the ‘General Options’ of the blog and so on.

I can definitely say that if you look at the history of activity on the blog the only person visiting is me, the only person posting is me and the only other authorized author is my girlfriend.

What I want is simple. The password for my blogs creation account, televisionsky [not arkitektsignal], sent to my new active email address which is (email visible only to moderators and staff).

It’s been a year since I tried to get (email visible only to moderators and staff) to help me out.

I explained my predicament in detail and he sent me a boilerplate “here’s your lost password reset” response. The response I was given completely ignored my problem. When I responded that what he gave me wasn’t what I was asking for and it was more complex than a reset password response I didn’t received another email… ever.

So let me break it down what is going on.

Q: So I have the arkitektsignal password?
A: Yes I have it thank you it doesn’t need to be reset.

Q: The blog is registered to the account arkitektsignal?
A: No but that account is registered as an author on that blog, it did not create the blog.

Q: Then who was the blog created by?
A: Me, under a different account name, televisionsky.

Q: Why not just get that password reset and sent to me?
A: When I go to report the password as lost it resets the password and sends it to the email attached to the account name televisionsky

Q: And why cant you get into the account, televisionsky, after that?
A: Because I no longer have access or knowledge as to what the email address attached to that account name is so that I could get the reset password that was sent to it.

Q: So what is it you need then?
A: The password to my WordPress account televisionsky sent to my new email (email visible only to moderators and staff)

I am in dire straits my girlfriend and I would love to write in our blog. The blog name and title are very important to us.
thesacredpath · Member · Dec 11, 2008 at 9:19 pm
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You need to contact staff directly and work it out with them. Too much detail is never enough.

http://support/wordpress.com/contact/
rosclarke · Member · Dec 11, 2008 at 9:26 pm
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And also, it would be better not to put your email in a public forum.
arkitektsignal · Member · Dec 11, 2008 at 9:40 pm
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I don’t mind but thank you for looking out for me rosclarke.

also thanks for the advice thesacredpath. I’ll try to keep this post updated as information develops.
mark · Member · Dec 12, 2008 at 11:44 am
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What is the full url to the actual blog concerned.
It starts HTTP://

Posting this on your blog, here in the forum and anywhere else will do nothing unless you satisfy us that you actually own the blog.
mark · Member · Dec 12, 2008 at 11:49 am
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Okay…….

Q: And why cant you get into the account, televisionsky, after that?
A: Because I no longer have access or knowledge as to what the email address attached to that account name is so that I could get the reset password that was sent to it.

And without that information we cannot prove the blog is yours.

We have very limited ways of proving ownership and in the end email is it. If you have no details then I’m sorry but you cannot have the blog.
rosclarke · Member · Dec 12, 2008 at 12:26 pm
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So, the moral of the story is: when you change your email address, remember to change that information in all the places it’s used for identification purposes.
rosclarke · Member · Dec 12, 2008 at 12:28 pm
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Oh, and just a thing to note in case it’s relevant to anyone. Hotmail have started recycling email addresses. This means that if you signed up for a blog using a hotmail account which you no longer use, it is possible for someone else to sign up for that email address and get control of your blog. It’s been happening quite a bit over on LiveJournal and I can easily imagine how it might happen here too. I’ve reactivated my hotmail account (as well as checking that my blog is set to my new email address) just in case.
raincoaster · Member · Dec 12, 2008 at 1:01 pm
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Yikes, thanks for that info, ros. People say nasty things about Google but I haven’t heard of them pulling crap like that!
rosclarke · Member · Dec 12, 2008 at 1:24 pm
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Yes, it’s not the most thought-through policy ever. Though it does occur to me that if the OP’s defunct email was a hotmail one, he might be able to get his blog back…
beemeister · Member · Dec 12, 2008 at 6:34 pm
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I never used hotmail and I never will. It is connected to the Microsoft Machine, and that is never a good thing.

Mac user can’t you tell :P

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