Paid Member but no access to my paid site

en WordPress.com Forums Paid Member but no access to my paid site

• 

  amerzouk · Member · Aug 7, 2021 at 10:06 am

  • Copy link
  • Add topic to favorites

  HELP! I have a paid subscription but when I log in, I see only my old site and not the current one that I have my paid subscription.

  Site: https://virtuallanguageinstructor.wordpress.com.
  WP.com: Yes
  Correct account: Yes

• 

  staartmees · Member · Aug 7, 2021 at 10:55 am

  • Copy link

  It means you have another account owning the paid subscription. As you have a paid plan, it’s very easy to restore access to your other account, https://wordpress.com/support/account-recovery/

• 

  aisajib · Staff · Aug 8, 2021 at 9:55 am

  • Copy link

  Hi there!

  I’m not seeing any paid subscriptions on this WordPress.com account you were logged in to when posting here. Can you share the link to your current site with paid subscriptions?

  Also, as staartmees explained above, you can recover access to the correct account by using the account recovery form. Feel free to fill that out and we’ll get back to you via email.

• The topic ‘Paid Member but no access to my paid site’ is closed to new replies.