Paid for premium, custom CSS keeps returning to default

  • sadawg2007 · Member ·

    Hello,

    My client paid for premium on this blog: http://campbowwowsatx.wordpress.com, but despite changes made to the CSS, it always reverts back to default within an hour or so, or by the next day.
    I sometimes come back to the site the next day and receive the following error after saving the custom CSS: “Cheatin, uh?” Sometimes when I receive that error the CSS will reset itself too.

    Can someone provide a solution?

    The blog I need help with is: (visible only to logged in users)

  • sadawg2007 · Member ·

    Here is the client’s billing history:

    Billing History

A complete history of all billing transactions for your WordPress.com account.

Date	 All Apps	

Mar 28, 2014	

WordPress.com
View Receipt
$79.00
Mar 03, 2014	

WordPress.com
View Receipt
$105.00
  • mindelson · Member ·

    Hey there,
    I’ll tag this for staff attention. Please subscribe to this thread so you’ll know when they assist you.

    Staff is backlogged and works through threads in chronological order.
    The best thing to do is be patient, and know that they’ll take care of you as soon as they are able.

    Best wishes!

  • sadawg2007 · Member ·

    Thank you, mindelson!

  • mindelson · Member ·

    My pleasure!

  • sadawg2007 · Member ·

    Do you think 24 hours is long enough?

  • raincoaster · Member ·

    Clearly not. Don’t post to the thread, because they work their way through the threads from oldest to newest. When you post to the thread, it sends it to the back of the line.

  • sadawg2007 · Member ·

    If that’s the case, they should go by the order of the initial post/question since that is likely where the support issue stems from.

  • kardotim · Member ·

    I’m sorry you’re encountering that problem. Can you please try clearing out your cache and cookies using the guide below and then make CSS changes again?

    Solve Common Browser Issues

  • sadawg2007 · Member ·

    Hi,

    I have tried your fix but have still had this issue happen another two times.

    Question, if it is a cookie issue – why would the css panel reset to default if my cookie expired, even though I hit save? It makes absolutely no sense and really affects usability.

    Thanks.

  • kardotim · Member ·

    Does this issue only happen to CSS changes? or also when you change color or font?
    Also, what CSS code did you try to add?

    Do you also encounter this issue in a different browser? for example Firefox or Google Chrome?

    Question, if it is a cookie issue – why would the css panel reset to default if my cookie expired, even though I hit save? It makes absolutely no sense and really affects usability.

    Once the save button is hit it should be saved.

  • sadawg2007 · Member ·

    As far as I can tell, the change reverts in all browsers, but I haven’t tried editing in different browsers.

    body {
	background: #669d42 url('http://campbowwowsatx.files.wordpress.com/2014/03/bg.jpg') top center;
}

.site-top {
	background-color: #ffffff;
	margin-bottom: 10px;
	padding: 0;
	width: 80%;
	margin: 15px auto 5px;
	-webkit-border-radius: 5px;
	-moz-border-radius: 5px;
	border-radius: 5px;
}

.site-top::after {
	display: none;
}

.site-branding {
	background: transparent;
}

h1.site-title {
	background: url('http://campbowwowsatx.files.wordpress.com/2014/04/cropped-cbw_logo_6907.png') 0 0 no-repeat;
	font-family: Arial;
	text-shadow: none;
	text-indent: -9999px !important;
	height: 185px;
	display: block;
}

h1.site-title a, h2.site-description {
	text-indent: -9999px !important;
	display: block;
	font-family: Arial;
	text-shadow: none;
}

footer.site-footer, img#wpstats {
	display: none !important;
}

nav#site-navigation ul {
	list-style: none;
	margin: 0 5px;
	padding: 0;
}

nav#site-navigation ul li {
	float: left;
}

/* ===== First Level ===== */
nav#site-navigation ul li {
	position: relative;
	padding: 0;
	margin: 0;
	border-right: 1px solid #eee;
	background: #fff;
}

nav#site-navigation ul ul li {
	border: none;
	background: #c6cad2;
}

nav#site-navigation ul li a {
	display: block;
	text-decoration: none;
	font-size: 18px;
	color: #666;
	padding: 0 30px;
	line-height: 40px;
	border-radius: 0;
	-moz-border-radius: 0;
	-o-border-radius: 0;
	-webkit-border-radius: 0;
}

nav#site-navigation ul li:hover a {
	position: relative;
	background: #c6cad2;
	color: #fff;
	border-radius: 0;
	-moz-border-radius: 0;
	-o-border-radius: 0;
	-webkit-border-radius: 0;
}

nav#site-navigation ul ul,	nav#site-navigation ul li:hover ul ul {
	position: absolute;
	display: none;
}

nav#site-navigation ul ul li:hover ul, nav#site-navigation ul li:hover ul li:hover ul {
	display: block;
	top: 0;
	left: 100%;
}

/* ===== Second and Third Level ===== */
nav#site-navigation ul li:hover ul {
	display: block;
	position: absolute;
	left: 0;
	top: 100%;
	width: auto;
	height: auto;
	margin: 0;
	padding: 0;
	box-shadow: 0 4px 0 rgba(0,0,0,0.2), 0 1px 0 rgba(255,255,255,0.15) inset;
}

nav#site-navigation ul ul {
	background: #c6cad2;
}

nav#site-navigation ul ul ul {
	background: #e4e4e4 !important;
	border-color: #e4e4e4 !important;
	margin-left: -14px;
}

nav#site-navigation ul ul li a {
	float: none;
	width: 180px;
	line-height: normal;
	font-variant: normal;
	font-weight: normal;
	font-size: 14px;
	color: #fff;
	text-transform: none;
	padding: 6px 10px;
	background: none !important;
}

nav#site-navigation ul ul ul li a {
	color: #fff;
	font-weight: bold;
}

nav#site-navigation ul ul li:hover>a {
	background: #fff !important;
	color: #999 !important;
}

nav#site-navigation ul ul ul li:hover>a {
	background: #eee !important;
	color: #c6cad2 !important;
}
  • kardotim · Member ·

    I see that the code has been applied now. Do you also see the change?

  • sadawg2007 · Member ·

    Yes. It often remains working until several hours later. For example, I worked on it last night at about 11:00pm, but this morning it had reset and I had to enter it again. This has probably happened 6 times now.

  • kardotim · Member ·

    It sounds like a caching issue though. Whenever the reset happens again, let me know so I can take a look to see what happened.

    Thank you.

  • The topic ‘Paid for premium, custom CSS keeps returning to default’ is closed to new replies.