OVH DNS Problem

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  flosadem · Member · Mar 12, 2020 at 1:49 pm

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  Hi,

  I have a domain hosted by OVH (cathy-nebodon.fr) and i would like to map it with my site hosted by wordpress.com (cathynebodonfr.wordpress.com). But i struggle !

  I follow all the infos from this support page :
  https://en.support.wordpress.com/domains/map-existing-domain/

  – The OVH domain has been added and selected as primary on WordPress.com.
  – The OVH Domain’s Name Servers has been mapped to WordPress.com like in the doc.
  – I wait one week for the OVH propagation (dns)

  But i end up with a redirect to OVH Login when i try to access cathy-nebodon.fr or cathynebodonfr.wordpress.com

  On the WordPress Settings it telling me that i have to configure the OVH domain… but i already did.

  What’s wrong ? Am i missing a setting in OVH config ?

  Thanks

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  flosadem · Member · Mar 12, 2020 at 4:41 pm

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  Don’t know how to edit the post…

  So i correct my sentence :

  – I have waited one week for the OVH dns propagation

  Has anyone ever had the same problem ?

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  darciemg · Staff · Mar 12, 2020 at 5:35 pm

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  While cathy-nebodon.fr has name servers pointed to WordPress.com correctly, there is an A record that is pointed back to OVH (213.186.33.5) preventing this from working. This is what is taking you to the OVH page. Can you remove that record?

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  darciemg · Staff · Mar 12, 2020 at 5:36 pm

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  Noting also that if you have a paid plan to connect your domain, you should be able to access chat support for your site. https://wordpress.com/help/contact

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  flosadem · Member · Mar 13, 2020 at 8:02 am

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  @darciemg

  The A record is in WordPress.com DNS zone ?

  Where is the chat ? the link you give to me point to forums :(

  Thanks

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  staff-mckluskey · Staff · Mar 13, 2020 at 9:51 am

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  @flosadem, there are no sites under the account you’re writing us from. You will want to log out and log in again as cathyneb to be able to manage your domains or access the live chat from https://wordpress.com/help/contact.

  When you log into the correct account, you will want to remove the additional A record, as @darciemg mentioned.

  You’ll find that in My sites>Manage>Domains>cathy-nebodon.fr>Nameservers and DNS.

  I hope that helps :)

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