Not receiving emails from my contact form

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  • #3028400


    Yikes! I just found two really old client inquiries sitting in Feedback on my dashboard. I never received email notifications from my contact form. They did not go to my spam folder. How do I ensure that I get notified when someone submits feedback or uses my contact form.

    The blog I need help with is



    Wow, really? Not a single response on this? I’ve learned from other colleagues that this seems to be a fairly common problem. I’d say its a pretty significant bug that people cannot connect with me directly from my website. :-/



    Hi there,

    The site is not hosted on but is using the self-hosted software. We don’t have any access to your site’s dashboard to check what is going on.

    Are you using the Jetpack contact form, or a different contact form plugin? If you’re using the Jetpack form you can reach Jetpack support here:

    Otherwise, please contact the authors of the contact form plugin you are using directly, or else you can ask in the self-hosted WordPress forums:



    I’ve had the same problem several days ago. My site ( is hosted on WordPress. I wrote to a Happiness Engineer, and they promised to check everything and get back to me in 24 hours but I’ve never heard from them anymore.




    I see you managed to connect with us on live chat after posting here and you’re now using the Contact Form 7 plugin.

    Please note that as a Business Plan owner the support forums is not the best place for you to get help. Instead, please use the contact form at If live chat is not available it will let you submit an email ticket in our priority support queue instead.

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