Not receiving confirmation to change user email

en WordPress.com Forums Not receiving confirmation to change user email

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  aejohannsen · Member · Aug 13, 2018 at 8:27 am

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  The administrator email address was automatically set by Godaddy and now I can’t change it. It says ‘There is a pending change of your email to … [tried multiple addresses], but I never receive the confirmation email. I have looked in spam and tried installing an SMTP mail plugin as suggested in other posts. Nothing works.

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  vishalmukadam · Member · Aug 13, 2018 at 8:45 am

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  Hi there,

  Can you please tell us the URL or domain name of the site you need help with?
  That will help us to answer your question.

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  aejohannsen · Member · Aug 13, 2018 at 8:59 am

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  http://arthouse.barcelona/

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  vishalmukadam · Member · Aug 13, 2018 at 10:39 am

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  Hi @aejohannsen,

  I have checked the whois record for your domain here on this site:
  https://whois.nic.barcelona/ it shows that your website is not hosted with WordPress.com, it might be using WordPress’s open source version of WordPress which is available at WordPress.org

  This forum is dedicated to sites built on WordPress.com, if your site is self-hosted WordPress site then please try seeking help at WordPress.org Forum here:
  https://wordpress.org/support

  Learn the difference between WordPress.com Vs WordPress.org here:

  WordPress.com vs. WordPress.org

  And you can also seek help by contacting your host which is Godaddy.

  Thanks!

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  aejohannsen · Member · Aug 13, 2018 at 10:51 am

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  I see, thanks.

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  vishalmukadam · Member · Aug 13, 2018 at 11:09 am

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  I hope your problem gets solved soon, as I suggest please post your question here at
  WordPress.org Forum:
  https://wordpress.org/support

  You’re welcome!

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