Not able to upload and update content

  • Author
    Posts
  • #2983927

    ipsyadav
    Member

    I am not able to upload and update any content – photo matter etc on my all wordpress blogs, i am using wordpress for last 5 years but never met such problem. when i tap to insert content button, stuck or click my blogs, blog stats on wp admin, many unknown sites opened up in new browsers. i think it is a kind of malware? i contacted my anti virus NPAP team, they could not understood the problem. kindly resolve it asap.

    The blog I need help with is independentpublicityservices.wordpress.com.

    #2984044

    ipsyadav
    Member

    I am not able to upload and update any content – photo matter etc on my all wordpress blogs, i am using wordpress for last 5 years but never met such problem. when i tap to insert content button, stuck or click my blogs, blog stats on wp admin, many unknown sites opened up in new browsers. i think it is a kind of malware? i contacted my anti virus NPAP team, they could not understood the problem. kindly resolve it asap.

    #2984045

    jaymendoza34
    Member

    Hi,

    It’s possible that the issue you’re experiencing is related to malicious software on your local computer. Can you try logging into your site using another browser, or even another computer? That will help us to narrow down the issues you’re experiencing.

    Please also check out the following article about troubleshooting browser issues:

    https://en.support.wordpress.com/browser-issues/

    Hope this helps.

    Regards,
    Jay

    #2984213

    kokkieh
    Staff

    Hi there,

    when i tap to insert content button, stuck or click my blogs, blog stats on wp admin, many unknown sites opened up in new browsers

    Those links are not coming from us, so you’re most likely being redirected by malware on your computer, as @jaymendoza34 suggested. Please download Malwarebytes and use it to scan your computer for malware. Also check your browser settings and remove any browser extensions, plugins and toolbars that you didn’t add yourself.

    I’ve removed the links you posted above, lest someone else click on them and find their own computers infected as well.

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