Not able to access my backend

conel2020 · Member · Mar 8, 2021 at 12:33 pm
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Hi, I have had a website half developed and had to pull the website from the developer. They sent me all the files but no backend password. I have contacted them a few times but without any response.

Can you help me recover the credentials – I wasted £890 already on this project with a half completed website that i can not access.
supernovia · Staff · Mar 8, 2021 at 5:34 pm
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Hi @conel2020, could you send a link to the site you’re trying to access?

If the site is hosted here on our servers this may help:

Recover Your Account

You may also be able to log out and log back in with the email address that gets notifications and what not.

Or, for your own copy of WordPress with a different host, ask your host for help with this:
https://wordpress.org/support/article/resetting-your-password/

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