New WP website

en WordPress.com Forums New WP website

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  mikebuchananuk · Member · May 13, 2020 at 8:02 am

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  Hi. I started up a new WP site, then cleared my brosing cache, and I simply can’t get into the site.

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  amritkaur2412 · Member · May 13, 2020 at 12:21 pm

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  Hi there!

  As mentioned by the staff on this thread: https://wordpress.com/forums/topic/old-account-22/ , you can fill out the Account recovery form here: https://en.wordpress.com/wp-login.php?action=recovery

  If you are unable to fill out the form, please contact the Account Recovery Team directly at passwordhelp@wordpress.com

  Hope this helps.

  Thanks!

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  staff-mckluskey · Staff · May 14, 2020 at 11:50 am

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  @mikebuchananuk, what is the address of the site you’re trying to access?

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  mikebuchananuk · Member · May 14, 2020 at 12:33 pm

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  Hi! http://laughingatfeminists.com Thanks.

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  supernovia · Staff · May 14, 2020 at 6:36 pm

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  Hi, if that site is yours, you’ve got another account. Can you log out and log in with the email address associated with that site? It’s the one that we sent your receipt to.

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  mikebuchananuk · Member · May 14, 2020 at 7:53 pm

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  I am utterly confused. What is that account and how do I “log out”? Is it possible for someone to sort this out remotely before I go insane? I’m spending hours on this and getting nowhere.

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  mikebuchananuk · Member · May 14, 2020 at 7:56 pm

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  … or can someone call me to help me resolve the problem?

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  fstat · Staff · May 15, 2020 at 9:51 am

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  Hi there,

  After clearing your browser’s cache you were logged out from your WordPress.com account that owns laughingatfeminists.com. Then you created a new WordPress.com account (mikebuchananuk) and you are using that account to post to this forum thread.

  To regain access to your other account we need some proof of ownership. Since you have made a purchase with that account, you can provide us with the transaction ID as a proof of ownership so we can restore access to it.

  Follow these instructions to retrieve that transaction ID from your card statement:

  View Your Billing History

  and then send it to us through this form:

  https://wordpress.com/wp-login.php?action=recovery

  Please DO NOT POST any transaction details in this public forum. Use the form I linked above.

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