New password is not sent

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  • #3492192

    richnieh
    Member

    I am trying to reset my password and using lost password feature. It is asking me to input the password sent through email but I have been waiting for hours, the email is never sent. Just wondering how long I should wait or there is an issue with the lost password function.

    The blog I need help with is richnieh.wordpress.com.

    #3492214

    richnieh
    Member

    The blog I need help with is http://webdevelopernieh.com, I don’t know why the post has that last sentence.

    #3492899

    supernovia
    Staff

    Hi! Ah it was probably added because these are the forums for free sites hosted here. The second site you mentioned is self-managed copy of WordPress through Dreamhost. It’s quite different from a site that is on our servers.

    And since your site is not here on our servers, we don’t have access to help you regain access. But I may be able to point you in the right direction.

    First contact your host to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
    https://wordpress.org/support/article/resetting-your-password/

    As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support

    Hoping this helps!

    #3493039

    richnieh
    Member

    Thank you. It is a very useful information and I will give it a try. However, I have fixed the problem by login into phpmyadmin and changed the password there.

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