Need logo removing from website

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  • #3706392

    Hi! The company that created our website has closed down, and we have no way of removing logos from it. We need one removed as a matter of urgency as we have legal action against us. Please can someone help

    Site: https://www.kateandco.co.uk/.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    #3706570

    csonnek
    Staff

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

    You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

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