Need domain unlocked

lettingthelightinblog · Member · Jun 20, 2017 at 5:09 pm
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Need my domain unlocked and there is no customer service provided to do so.
akumarjain · Staff · Jun 20, 2017 at 5:12 pm
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I added “modlook” to this thread for Staff help.

How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
staff-zinnia · Staff · Jun 20, 2017 at 8:59 pm
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Howdy!

I’ll be happy to take a look at the status of the domain. If it is locked for transfer then we can’t do anything to speed that along. Please confirm which domain you need assistance with.
lettingthelightinblog · Member · Jun 20, 2017 at 9:31 pm
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Yay! The fabled happiness Engineer! 😂

The domain is wholelottalovedoula.com
lettingthelightinblog · Member · Jun 21, 2017 at 2:14 pm
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Hello, we’re you able to unlock the domain I specified?
supernovia · Staff · Jun 21, 2017 at 6:37 pm
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Hi @lettingthelightinblog, this domain isn’t actually on your account. It’s owned by another user. If you can log in as that user, you can unlock it on your own. If it helps, you can actually just log out, then log in using the email address that gets renewal notifications.

We can’t unlock it for you though, since you aren’t properly authorized.
lettingthelightinblog · Member · Jun 21, 2017 at 7:29 pm
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Never mind. WordPress is useless and major pain in the rear, so I’m going to create a new domain with a service that ACTUALLY HAS CUSTOMER SERVICE.

Thanks for the convoluted attempt at help… seriously, this customer service is a joke.
supernovia · Staff · Jun 21, 2017 at 10:08 pm
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Alright. In the meantime if you want access to the domain, log in as the owner of it & you’ll be on the right track from there. You’ll also get access to direct support since you’ll be using a paid account. If it helps, the domain owner is the one who gets renewal emails, so you can log out and log in using that address if you have access.

If we were to unlock domains for people who don’t own them, we’d have all sorts of trouble, so thanks for understanding why we can’t unlock it without authorization.

I’ll go ahead and close this thread.

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