My website is gone

brilliangem · Member · Aug 4, 2024 at 5:41 am
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Hi,

I purchased a domain with a .ca address for a year and unfortunately I forgot yo pay the renewal amount. Now my website is gone and I have no access to my domain address to renew the plan. Even that domain address is not in my domain list even though I bought that address for a year and the address is belong to me.
Please help me to recover my website.

WP.com: Yes
Jetpack: No
Correct account: Yes

The blog I need help with is: (visible only to moderators and staff)
staartmees · Member · Aug 4, 2024 at 5:54 am
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A domain only belongs to you as long as you pay for it. When you let a domain expire, you are stating you no longer need it.

You must wait untill a Staff member is available.
brilliangem · Member · Aug 4, 2024 at 6:08 am
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I paid for that domain for a year. I just forgot to renew the plan. I should have the domain and the plan change to free plan.
But I lost the whole domain and I can not even renew it.
Should I wait hear for a staff or I should send a message somewhere else?
gagnonrose · Member · Aug 4, 2024 at 9:53 am
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Please help, my website is gone
staff-oikake · Staff · Aug 8, 2024 at 11:22 am
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Hi @brilliangem

I see we already helped with that via email, and your site is back and running. Should you have any more questions or need additional help, please don’t hesitate to ask. We’re always here and happy to help.

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Hi @gagnonrose

If you are referring to the site estremecedorbook.com, we’ve checked it, and it is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.

You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/

Your site seems to be hosted with Hostgator, as you can see here: https://wordpress.com/site-profiler/http://www.estremecedorbook.com

You need to contact them to get assistance with this site: https://www.hostgator.com/contact

If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here: https://wordpress.com/support/import/import-using-move-to-wordpress-com/

Hope this helps!

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