My site have problems

  • Author
    Posts
  • #3661082

    omarzvs
    Member

    A year ago I bought a WordPress plan and I create my site, but its not working anymore, can you please help me?

    Im not a programmer so I don’t understand so much

    Thank you very much

    #3661144

    therefoiam
    Member

    Hello there,

    Dis you have a website on that plan you had purchased? If so may you please share the URL of the website?

    Please also note that all plans renew after a year hence if it has been longer than a year since your last purchase the plan might have expired along with other features that may have been made possible due to the plan. But let us not get ahead of ourselves justst yet, please share the URL of the website that was on the plan, and in the meantime ill tag your thread for staff attention.

    #3661188

    fstat
    Staff

    Hi there,

    This is happening because the plan on your site expired months ago. I see that you have already added a Business plan to your cart, so please proceed to checkout, and when that’s done you can contact us again and we’ll restore your site.

    If you have any other questions, just let me know and I’ll be happy to help.

    #3661394

    omarzvs
    Member

    Hello. but I Dona want to renew the plan, I cannot afford it anymore, how can I download my site? how can make a backup?

    #3661397

    omarzvs
    Member
    #3661439

    omarzvs
    Member

    I just bought a Month plan and still not working can you help me please?

    #3661518

    macmanx
    Staff

    Since this is under our Business Plan, please contact our live chat support via https://wordpress.com/help/contact so they can more effectively help you with this.

    #3662088

    omarzvs
    Member

    Com on guys!!! no one can help with this?

    #3662106

    macmanx
    Staff

    Please contact our live chat support team via https://wordpress.com/help/contact

    They have the tools necessary to help with this, and the plan you pay for entitles you to 24/7 priority live chat support.

    #3662111

    omarzvs
    Member

    so, you guys cannot help here?
    I fact I Contacted https://wordpress.com/help/contact via email I don’t have live chat support
    and the answers take a long time from WordPress its a shame

    #3662113

    macmanx
    Staff

    Oh, sorry, you’re right, live chat support is not available for monthly plans.

    Hang on, I’ll get someone to reply to your email ASAP.

    #3662135

    macmanx
    Staff

    My colleague has sent a reply to your email.

    Please continue if necessary by replying to the email, and sorry for the misunderstanding!

    #3662141

    omarzvs
    Member

    that you so much I Appreciate your help

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