my account payment

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  • #3420846


    Hi, last year I opened a wordpress account that I never used and I currently have no wordpress site. This year I got 318 euros for an account that I don’t use, and I would like an immediate refund. After that I will close the account permanently.
    Thank you


    Hi there!

    There are no upgrades on the account you’re writing us from, what’s the address of the site with the plan?
    If you have the email about the plan renovation, please reply to it and we’ll help you cancel it.

    If you’re not sure what site the charge is for, please search for it at
    You’ll be able to use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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