modlook

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  • #3008226

    Hi, I´m trying to buy a premium plan, but I have tried with the credit card and it said that card is wrong: “Please use another card” I´m using an american express.
    Thank you

    The blog I need help with is regalossigloxxi.wordpress.com.

    #3008407

    timethief
    Member

    Below are the only accepted means of payment.
    http://en.support.wordpress.com/payment/

    WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

    If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country.

    In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

    The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

    More about echecks here:
    https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

    NOTE: Payments for WordPress.com subscriptions are recurring you will still need a card connected to your PayPal account, even if you have funds in that account. See also: Payments Using a PayPal Account
    https://en.support.wordpress.com/payment/#payments-using-a-paypal-account

    #3008409

    timethief
    Member

    If you do not succeed, type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    #3008483

    Hi claudiarodriguezq,

    I’ve spoken to our payments team and we aren’t blocking your purchases on WordPress.com.

    The error you are seeing suggests a problem with your bank. So the next step is to contact your card provider and check they aren’t blocking purchases from WordPress.com for any reason. If they are blocking purchases to us you can ask for the block to be removed.

    Let me know how you get on.

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