Malware on site

degraftemmanuel · Member · Aug 25, 2023 at 11:43 am
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I am experiencing a redirection to a malicious site when I want to access my wordpress site.

Self-declared URL: joyokokon.com
Jetpack: Unknown
WP.com: Unknown

The blog I need help with is: (visible only to moderators and staff)
supernovia · Staff · Aug 25, 2023 at 10:03 pm
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Hey there @degraftemmanuel, sorry to hear that. We’re not able to do much because your site is not hosted here with us. It’s with another hosting company. I’d recommend getting in touch with their support to ask about backups, then secure your site so it’s safe. Here’s a useful guide for that:
https://jetpack.com/support/scan/how-to-clean-your-hacked-wordpress-site/

After the site is recovered, if you’d like to import it to our services so we can take care of it going forward, we’d be glad to assist. Here’s a short article on the difference between our services and the free WordPress software, and this article has more information. Let us know how we can help!

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