lost back up verification code & mobile authenticator

lichengh · Member · Oct 9, 2014 at 10:30 am
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i am unable to login using my previous account:

[removed by staff]
email address – (email visible only to moderators and staff)
reason – i lost my backup verification codes and i am unable to use the mobile authenticator

please help me urgently. thanks and warmest regards.

The blog I need help with is: (visible only to logged in users)
shawnajroberts · Member · Oct 10, 2014 at 8:39 pm
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Please do not share your login credentials with anyone, especially not a public forum. Your account can very easily be compromised and taken over by someone else if you do that.

Please head to our password recovery form and recover your account:

https://wordpress.com/wp-login.php?action=lostpassword
lichengh · Member · Oct 12, 2014 at 5:34 am
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thanks for the reminder. i wasnt aware that my question will be posted in the forum. thanks for removing the sensitive info in my post. i wanted to do it myself but din know how to do it.

anyway, the link you provide, i tried that too. but when i tried to re-login using my new password, it will still want me to enter my backup verification code to get in, which i do not have. please help me urgently. thanks.
shawnajroberts · Member · Oct 13, 2014 at 7:11 pm
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I’ll send you an email and we can work from there. :)
callmoda · Member · Oct 15, 2014 at 5:04 pm
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Hello,
I got my phone formatted and lost back up verification code & mobile authenticator. I am unable to log in to my account. Please help.

the bolg is ghunghat.wordpress.com
shawnajroberts · Member · Oct 15, 2014 at 5:42 pm
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Hi callmoda – I’ll send you an email as well.
sreekanthchaladi · Member · Nov 11, 2014 at 5:18 am
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Hello Support Team,

I have been trying to contact you guys to fix my Account login issues and waiting since days to get reply from you. I have raised support request via support window with my Receipt reference ID mentioned and alternative email for recovery to be sent to, but no response yet. I lost Backup codes and Authenticator is freshly installed on a new phone. When I request for send SMS for backup codes, it never delivers to me.

My Paid Blog is “chaladi.me” – I can’t understand that paid users too getting less importance. Please send me the recovery to my Blog authorised email.
shawnajroberts · Member · Nov 11, 2014 at 2:55 pm
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@sreekanthchaladi – Sorry about that! We have a couple days of backlog in our Account Recovery tickets. I’ve responded to your email. Please follow up with me there.
gordonsanderswp · Member · Nov 17, 2014 at 5:08 am
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Hi Shawna,

I created this temporary account so that I could contact you, since I can’t login ;-(

I am in a similar dilemma. I just gave my girlfriend my iphone (wiped it), and lost Authenticator and now am deciding to blog after a year of not accessing the account.

If i need to upgrade to get the support, I am perfectly happy paying the $99 to get the email support so that I can get my account unlocked

CATCH 22 —
to solve my problem I need authenticator removed
to upgrade my account, I need to be able to log on.
to logon — i need authenticator

How do I solve this?
thanks very much. I feel a bit helpless.

site is:
runningfromsafety.wordpress.com
shawnajroberts · Member · Nov 17, 2014 at 10:58 pm
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Hey gordonsanderswp!

I’ll send you an email and we can get you straightened out. :)

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