login problems

cazehner · Member · Jul 1, 2016 at 4:38 pm
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When I login the page goes right to the wordpress logo in grey. I cannot edit or write a new post. I can get posts from Reader, but cannot like or comment on any. I am able to access my blog from my phone. But for some reason I cannot from my laptop. Help!!!

The blog I need help with is: (visible only to logged in users)
cazehner · Member · Jul 1, 2016 at 4:40 pm
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And just now I tried to look at Reader and came up with the logo again.
timethief · Member · Jul 1, 2016 at 4:54 pm
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1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view

3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654
(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

5. Try using another browser.

6. If you are not successful please provide this specific info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including exactly what any error reports you receive state.
(d) Screenshots can be helpful. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.

Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
cazehner · Member · Jul 2, 2016 at 3:22 pm
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I am using Safari 9.1 on a MacBook Pro with el Capitan 10.11.14

I tried logging into wordpress using my iPad, too. It resulted in the same wordpress logo in grey.

I have followed your instructions concerning Flash, cookies, etc. Could the problem be something within my site?

Thanks for your help!
supernovia · Staff · Jul 2, 2016 at 10:03 pm
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Hi @cazehner, do you have the same trouble in another browser? I’m using Safari 9.1.1 and it works with your account.
cazehner · Member · Jul 3, 2016 at 11:47 am
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Thanks for checking. I only have safari. I will see about downloading Firefox.
cazehner · Member · Jul 4, 2016 at 1:30 pm
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Well, I just tried firefox 47 and got the same wordpress logo. Ugh! Not sure what to do.
supernovia · Staff · Jul 4, 2016 at 5:22 pm
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@cazehner hmm :( Do you have any programs that could be blocking scripts?

Is your internet connection pretty solid?

Also, just to confirm, what version of flash are you using now?
http://www.adobe.com/software/flash/about/
cazehner · Member · Jul 5, 2016 at 6:40 pm
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Thank you so much for your interest in helping me. When firefox didn’t work, I contacted Apple Support and they walked me through some adjustments to my settings and a much need update. So I’m back!
I really did appreciate your quick reply and helpful suggestions. You rock!
supernovia · Staff · Jul 6, 2016 at 12:48 am
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@cazehner awesome. If you can let us know what you did, I’m sure it would help others.
cazehner · Member · Jul 6, 2016 at 2:38 am
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Sure. I had Private Browsing enabled so I turned that off. Then I updated my browser and the problem seems to be fixed. I hope that helps someone who has the same problem.
supernovia · Staff · Jul 6, 2016 at 3:02 pm
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Perfect, thanks @cazehner :)

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