Login Credentials

  • megan52b13f858d · Member ·

    We are trying to login to WordPress.org to access our website [redacted by staff]

    Each of the following user names we’ve tried does not work:
    [redacted by staff]

    Please confirm what login credentials are registered under this domain site: [redacted by staff]

    We’ve received a report that there is a corrupted file on our website and we would like to have this removed.

    Please call me at (redacted by staff)
    or email me at [redacted by staff] I am the executive assistant for the owner [redacted by staff]

    Self-declared URL: [redacted by staff]
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • aisajib · Staff ·

    Hi there! 

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host (which might be netfirms.com) as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

    Regards. 

  • megan52b13f858d · Member ·

    Thank you for your reply. Could you please remove/block the name of the executive and domain site details I’ve included in my forum comment?

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