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  fullstrideagility45 · Member · May 27, 2018 at 7:37 pm

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  My login information doesn’t seem to work

  The blog I need help with is: (visible only to logged in users)

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  kosiew · Member · May 31, 2018 at 3:02 am

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  hi,

  For account recovery, please fill out the account recovery form (https://en.wordpress.com/wp-login.php?action=recovery) and the staff will get in touch with you as soon as possible.

  Here is the support page for more information on recovering your account:

  Recover Your Account

  Here’s additional information to retrieve the transaction ID if you don’t have the email receipt:
  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Note also @kokkieh’s reply:

  If you’re unable to provide any of the other information required by the account recovery form, that unfortunately means we won’t be able to help you regain access to the account. We have very strict processes in place to prevent unauthorised access to WordPress.com sites and accounts, and we do not make any exceptions in this regard.

  https://en.forums.wordpress.com/topic/unable-to-log-into-my-account/

  Let us know if you have more questions.

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  gemmacevans · Member · May 31, 2018 at 8:09 am

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  Hi michaellew7575662,

  What is the URL of the site or username of the account you are having trouble logging in to?

  Thanks!

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