Locked out of account

russellbrooksoutdoors · Member · Apr 15, 2023 at 3:54 am
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Hi – I purchased a WP site on Flippa recently and was attempting to change the URL to a domain I recently purchased. I went into settings > general and manually changed the URL. This screwed everyone up. Locked me out of my account, site is now only displaying in HTML.

This account im logged in now is not what the site was attached to. However it uses the same email but I can’t log in to the other account. Please help!

WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown

The blog I need help with is: (visible only to moderators and staff)
staartmees · Member · Apr 15, 2023 at 6:06 am
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We can’t help as that site isn’t running on the wordpress.com platform but is hosted by a third party hoster. As you have a self-hosted site, you must solve this problem yourself. You find info at https://wordpress.org/documentation/article/changing-the-site-url/
russellbrooksoutdoors · Member · Apr 17, 2023 at 12:17 am
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But I can’t log in to my WP account. That’s why I need help with.
russellbrooksoutdoors · Member · Apr 17, 2023 at 12:23 am
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All I need help with is getting back access to my other WP account. Metaversio.io was the name and I tried to manually change the URL in Settings and it locked me out and kinda broke the site. Can you just help me get back in to the account?
russellbrooksoutdoors · Member · Apr 17, 2023 at 1:30 am
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After this happened all of a sudden my password stopped working. Is this related?
staartmees · Member · Apr 17, 2023 at 8:42 am
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We can’t help as your site isn’t running on the wordpress.com platform. Just follow instructions as given at https://wordpress.org/documentation/article/changing-the-site-url/ to restore your URL.
russellbrooksoutdoors · Member · Apr 17, 2023 at 4:00 pm
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What is my site running on?
staartmees · Member · Apr 18, 2023 at 7:36 am
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As you said yourself in your first thread: “I purchased a WP site on Flippa” … so your site isn’t running on the wordpress.com platform but is hosted by Flippa.
russellbrooksoutdoors · Member · Apr 18, 2023 at 12:13 pm
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Flippa is a marketplace to buy businesses. It’s not a hosting provider.
geekinthegirl · Member · Apr 19, 2023 at 4:53 pm
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Hi there!

Thanks for the clarification here. Taking a look at the URL you’ve provided, it’s true that metaversio.io isn’t hosted here at WordPress.com.

It looks like the domain ponts to SiteGround, which is indeed a self-hosting service! If you’re having trouble logging into your account, I’d definitely recommend reaching out to their support directly. You can find that right here: https://www.siteground.com/support

They should be able to help you regain access, and look into the HTML that’s displaying on your site.

Hope that helps – if you have any other questions, please don’t hesitate to let us know.

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