Lapsed domain name registration

  • halrees · Member ·

    Hello,

    Recently my domain registration has lapsed and I would like to renew it but I can’t for the life of me figure out how to do it. I was under the impression it was an automatic renewal but it seems it may not be. I was wondering if I could get some help on how to renew?

    -Hal

    The blog I need help with is: (visible only to logged in users)

  • themagicrobot · Member ·

    If you are talking about halreescomposer.com then it appears that domain expired two months ago, and is now in the redemption period, so it will no longer show in your dashboard for renewal. I have added modlook to the tag box on the right for staff to reply to you. Note that recovering an expired domain involves an additional cost of $80 that needs to be paid to the registrar along with the cost of the WordPress.com domain and/or plan you may have. You may be able to speed things up slightly by returning to this thread confirming the domain name you wish staff to attempt recovery of, and also that you agree to pay the costs involved. See: https://en.support.wordpress.com/domains/domain-expiration/

  • gemmacevans · Member ·

    Hi Hal,

    Recently my domain registration has lapsed and I would like to renew it but I can’t for the life of me figure out how to do it.

    halreescomposer.com expired on 2017-08-19, which is why you are no longer able to renew it from your account. The domain is currently in the redemption period:

    Domain Expiration

    We can still try to recover halreescomposer.com but you will need to pay an $80 redemption fee. The plan you have already purchased will cover the cost of the domain itself. If you agree to the redemption fee, I can send a payment request to the email address on your Account Settings page and contact our domain registrar once it has been paid.

    If you don’t want to pay the fee you can wait until the domain is released, although this can take 80 days or more. There is also no guarantee you will be the first to register it again.

    I was under the impression it was an automatic renewal but it seems it may not be.

    Auto renew was enabled but we were unable to process the renewal payment. Our system shows several emails about the renewal were sent successfully — if you didn’t receive them, the emails may have gone to your spam folder.

    Please let me know if you have any questions.

    Thanks!

  • halrees · Member ·

    Thanks for the mod look tag and thanks for the info. If you could send through that email with the payment request for the redemption fee that would be great!

    he plan you have already purchased will cover the cost of the domain itself.

    I’m hoping you’re referring to the plan I purchased just after I posted this question in the forum, in an attempt to solve this problem.

    Our system shows several emails about the renewal were sent successfully

    And yes, go me, I found those emails were being sent to my other account right after I posted this query :S Though none of the reactivation links worked properly (probably to long ago) so it’s good you guys got back to me :)

  • gemmacevans · Member ·

    Hi Hal,

    Thanks for confirming — I’ve sent a payment request to the email address on your account.

    I’m hoping you’re referring to the plan I purchased just after I posted this question in the forum

    Yes, that’s correct. I was referring to the Personal plan you purchased for halrees.wordpress.com.

    Please let me know if the payment request doesn’t come through to you :)

  • gemmacevans · Member ·

    Your payment has come through and I’ve contacted our domain registrar. We usually hear back in 1-2 business days but I’ll let you know as soon as I have an update.

    Speak to you soon.

  • halrees · Member ·

    Brilliant, thanks for your help!

  • gemmacevans · Member ·

    Hi Hal,

    Good news! We’ve ben able to recover halreescomposer.com and the domain is active on your account:

    https://wordpress.com/domains/manage/

    Please let me know if you need any further help.

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