Jetpack Connection

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  • #3261607

    robinpantusa
    Member

    I’m unable to access my website http://www.joyfulsurprise.life
    When I enter my address, the page is completely blank. We I try to access it through wordpress.com, it tells me: Please check your Primary Site’s Jetpack connection
    Can you please help me?

    The blog I need help with is joyfulsurprise.life.

    #3261818

    Hi robinpantusa,

    Please check your Primary Site’s Jetpack connection

    Jetpack is unable communicate with your site at the moment, which is why that message is being displayed. I’m seeing a 500 error when visiting joyfulsurprise.life and this indicates a server issue so I recommend contacting your host (GoDaddy) for help. They should be able to check their logs and tell you why the site isn’t loading.

    If you need more help after speaking to them, the WordPress.org support forums will be the best place to post for advice:

    https://wordpress.org/support/forums

    Best of luck getting this sorted!

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